Shipping & Returns
Shipping Policy
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products within the United Kingdom and Europe. By using our services, you agree to comply with this policy. Please read it carefully.
Shipping Methods and Time frames:
We offer various shipping methods to cater to your needs. Please note that delivery times may vary depending on factors such as product availability, shipping destination, and external circumstances beyond our control (e.g., weather conditions, public holidays).
Shipping Costs:
Shipping costs are determined based on the weight, dimensions, and destination of the package. The applicable shipping charges will be clearly stated at checkout before you confirm your purchase. Additional fees, such as customs duties or taxes, may apply for international shipments.
Delivery Address:
It is your responsibility to provide accurate and complete delivery address details during the checkout process. We will not be held liable for any delays or delivery issues arising from incorrect or incomplete address information provided by the customer.
Tracking and Notifications:
Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment. We may also send you email notifications regarding the status of your order and any relevant updates.
Undeliverable Packages:
If our shipping carrier determines that a package is undeliverable, we will make reasonable efforts to contact you using the information provided during the checkout process. If we are unable to reach you or if you do not provide an alternative delivery address, the package may be returned to us. Additional fees may apply for reshipment attempts or processing refunds.
Damaged or Lost Packages:
We take utmost care to ensure that your packages are properly packaged and protected. However, in the event that your package arrives damaged or is lost during transit, please contact our customer support team within [insert timeframe, e.g., 48 hours] of receiving your order. We will work with you to resolve the issue promptly and provide any necessary assistance.
International Shipping:
For international shipments, please note that additional customs duties, taxes, or import fees may be levied by the destination country's customs authorities. These charges are the responsibility of the recipient and are beyond our control. We recommend checking with your local customs office for more information regarding applicable fees.
Changes to Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
Returning Policy
Here at JoyKip, we are committed to excellent customer service and selling high-quality products we hope you’ll love. However, we also know that there may be times when you need to exchange or return something you have purchased from us, either because it is faulty or damaged, or perhaps because you have just changed your mind. For this eventuality, we operate a 30 day returns policy. Please note that returns made after 30 days may not be entitled to a full refund.
To qualify for a full refund, please obverse the following:
If you have any questions or require further assistance regarding our Shipping and Return Policy, please contact our customer support team, and we will be happy to assist you.
30 Days Return
Goods must be returned to us within 30 days of receipt, unused, in the original packaging and in a resalable condition
Receipt
All returned goods must be accompanied by a copy of your receipt, with written notification detailing the reason for return.
Postage & Packaging
Do not tape or attach postage labels directly to the retail packaging; please wrap all returned items carefully and attach the postage labels to it.
Return Postage Free
Refunds will not include your return postage fee unless the items were supplied as damaged or faulty.